Our Policies

Refunds & Cancellations

You can cancel your order at any time before it ships by contacting us via phone or email.
Your tracking info will be sent on the day the order is shipped. Once tracking info is created, the purchase is final.
Returns are not permitted as these are live plants.

Plants Lost in Transit

Unfortunately, sometimes the shipping carrier may misplace your plant or lose it in transit. If this is the case, please contact the shipping carrier directly. Priority Shipping purchases are insured up to $100.

Pests & Disease

We work diligently to ensure only our healthiest plants are sent out. Plants that contain pests/disease upon arrival will be refunded or replaced free of charge at our sole discretion. Pictures must be taken and submitted within 72 hours of arrival.

Our Claims Process

Our team will review the information and pictures you send us.
We may ask for additional information or photos to better assist you.
If we determine the plant has an issue we'll start a refund or replace it free of charge.
In rare cases, we are unable to issue refunds or replacements due to circumstances that occurred post shipment. However, if your plant needs TLC, we should be able to assist you through the steps needed to nurture it back to happiness again.

Rehab Plant Policy

Any plant purchased marked as a “rehab” or “needs love” plant is final purchase. No returns or claims will be accepted as plants are bought at a discounted price, as is.

Short & Sweet Refund Policy

Privacy Policy

Sweet Pea Pollinators, LLC Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sweetpeapollinators.com (the “Site”).

Analytics

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

Clicks

Internal links

Pages visited

Scrolling

Searches

Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

For Purchaser Data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

Billing and shipping address

Details relating to your purchase (for example, your shirt size)

Email address

Name

Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Web pages you view while on this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

You’ve created a customer account

Your customer account password has been reset or updated

You’ve made a purchase

Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Scheduling

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your: